Guest data can be made use to adapt to guest requirements. Moreover, it can also be utilized to automate guest interactions during their stay, reduce complaints and labor costs as well
Smart guest experiences
It is undeniable that no hotel can gain profit without the belief from guests. Thus, hoteliers can expect that smart technologies are able to gain their guests’ experiences and shape their expectations. Guest data can be made use to adapt to guest requirements. Moreover, it can also be utilized to automate guest interactions during their stay, reduce complaints and labor costs as well. Thanks to this, smart technology will keep on helping hotels when it comes to predicting and customizing guest services based on last visits or from the guest data.
Big Data and Big Data Protection
One of the major advantages of smart technology is the way it aggregates data to make the data work effectively. However, the data gets bigger these days. According to Cloudbeds, big data is really great when you can utilize it in a right way, whether to enter and analyze a new market segmentation or just change your rate plans to compete your rivals. Nevertheless, the biggest problem with big data is the security and safety. Every data goals is to keep the data of customers safe and secure, yet it would be easier to say than to do.
Because the price point of big data solutions, they are now more accessible to segments of medium-size hotels. Thus, more investors are starting to adopt and use them. What is more, the solution vendors are now able to make sure that data is protected to dominate the market segments.
Smart reserved packing
Hotels now make use of smart sensors as well as hotel applications to let guests reserve parking locations before their arrival. This will help hotels reduce the labor costs spent on people managing the parking manually while offering guests better experience from the moment they arrive.
Remote check-in and check-out process
By allowing guests to check in from a far distance via their smart devices, hotel owners are now able to predict their staff needs more effectively to save their expenses. This technology can also notify hotel staff when guests arrive to make a better preparation.